Returns & Exchanges
At Headphones, we want you to experience your music in perfect clarity, which is why we offer a 30-day satisfaction guarantee on all audio gear. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange provided the item is in its original condition.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the headphones and all original accessories, including cables and ear tips, back into the original manufacturer packaging to ensure safe transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box, ensuring any old shipping labels are covered.
Receive Your Refund
Once our technicians inspect the returned unit for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing